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The Famous FAQ page

Here’s all the questions we could think of. If we haven’t answered what you want to know, give us a call or email and we’ll get right back to you.

Can I mix different styles to meet the minimum requirement?
Yes! No problem there as long as the image being printed and the ink colors being used are the same for all the items in your order. If the fabric of your styles are very different from each other, there may be a small “re” setup charge.
Do you print anywhere on a shirt?
We do. We can screen print wherever you’d like on your garment. Ask us about it. If you have an questions or need some suggestions, we would love to chat.
Can I see a sample of my artwork on a t-shirt before I place my order?
You sure can, in fact, we will not print your order until you have approved the artwork and are happy with it. We will mock up the design on a shirt for you so you can be sure it is what you are looking for.
What kind of file type do I need to get started?
We can usually work with just about anything. Obviously, the better the art work the better the image will turn out. Here’s a list of common art files that we can use: Adobe Illustrator, Adobe Photoshop, EPS, JPG, GIF, TIF, PNG. If you file is not listed, send it to us anyway. We’ll work with you to get your image into a file we can use. Also, please always send us the highest resolution and largest size of your image (300 DPI or greater is preferred). Remember, the better your artwork, the better your image.
How do I get my artwork to you?
Courier pigeon….no really there are 3 ways to get your stuff to us. You can upload your file right here on our site, you can email it to us at (watch your size here, our mail server accepts files that are 5mb and under. If your having trouble, contact us at (949) 373-5566 and we will figure it out quickly.
I need help with artwork and design, can you help me?
For sure! If you need basic help with layout or color that’s included in your order with Aliso Print. If you need full on help from scratch, we can do that to (and we are pretty good at it), just give us a call and we’ll set up a meeting. The meeting is free, but after that we charge$45 an hour to design something unique and wonderful for you.
What’s your return policy?
Well, there really isn’t one… no really… because of the customization of the work we only accept returns if we are at fault for the mistake. If we have made a mistake, we will re-do the order or credit your invoice. We will do everything possible to ensure that your order is right the first time. In addition, please note that sizing can vary between manufacturers and styles. If you have any questions as to how a garment will fit or to purchase a sample, just contact us. We will not be responsible for for the purchase of incorrect sizes. If you do have to return an item, please contact us within 7 days and we will arrange the return, reprint or credit.
How long will my order take?

We will have your items back to you in 7 to 10 days. If you are in a real rush, we will be too! Just let us know. We’ll work to get it back to you as soon as possible.
What types of payment do you take?

Our preferred method, and honestly, isn’t it everyone’s, is cash, however, we also are great with checks. If you need to pay with a credit card we can do that too, but right now we’ll pass the service charge (3%) on to you. Just let us know. We also request a 50% deposit on all orders.
Can I create a sketch and have you transfer it onto a shirt?
Yes, and we love this kind of artwork. In fact, it may be one of our specialties. Depending on the resolution and “cleaness” of the sketch, we may have charge for the time we spend on it. We will let you know before hand.
What do you mean “Number of Stitches?”
When a design is sewn out onto your shirt or cap, each stitch is counted by the machine. The more detailed a design, usually the more stitches it will have. A typical left chest logo will be about 10,000 stitches. There are ways to reduce stitch count, like avoid big fill areas in your logo, just let the background shirt color show through. We will help you find the best look for your budget, no worries.
Why do you have to print a white layer underneath my desing on dark colored shirts?”
When printing on dark colored shirts, the fibers of the garment will show through and will dull or change the colors of your anticipated artwork. Sometimes this is the look clients are going for, so let us know.
What about specialty printing, like discharge and waterbased?”
We’ve got you covered. Call us and we can chat about some great options.
I saw something on your sight I really liked, can you print the same thing for me?
It is quite possible. If it is something we have designed or have the rights to, no problem. We cannot print trademarked logos, etc. without proper documentation of permission.
What is Digitizing?
Digitizing is the process of turning your graphic into a “sewing file” that the embroidery machine understands. A digitized graphic file tells the embroidery machine, what types of stitches to sew, where to sew them, what colors to use, what order to sew it in, etc.. It is not as easy as it sounds, it is a real art to be good at digitizing.